Refund Policy

Unfortunately, we cannot offer refunds or exchanges for a change of mind. Please consider any allergies you may have or if the products are not suitable for you prior to purchase.

If there is an issue with our products, we will offer a full refund for that product or exchange it for another item, whichever suits you best.

Please get in touch with our friendly customer service team by emailing at hello@lokafoods.com.au

Allergies can be dangerous, and this is why we disclose all allergens on our product packaging and website. We cannot refund or exchange products if they are not right for you.

If you have received the wrong order by human error, please email someone in our customer service team at hello@lokafoods.com.au with your order number and error details, and we will rectify this for you as soon as possible.

Prior to returning any items, please contact our customer service team, as we will only accept returns or orders approved by them.

Our terms of business for returning items are as follows:

• We will not pay for postage if an item has been returned as a result of a mistake made through the ordering process. A re-delivery fee may apply for orders to be resent to the correct address.
• We do not accept returns for change of mind or if the product is not suitable for you for whatever reason.
• If you received a damaged item or parcel, we require notification within 2 business days of the recorded delivery date. Please take a photo and send along with your order details to our friendly customer service team at hello@lokafoods.com.au
• If you received an item that is not what you ordered, we require notification within 5 business days of the recorded delivery date. Please take a photo of the order that you did receive along with your order details to our friendly team at hello@lokafoods.com.au